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Shipping & Delivery
Sohnne Shipping and Delivery Policy
At Sohnne, we are committed to delivering iconic furniture pieces to your home with clarity, reliability, and care. Our shipping and delivery policy ensures transparency and flexibility while maintaining the highest standards for our customers.
Shipping Times
The “ships in” time shown on the cart page indicates when we expect your order to leave our warehouse. To simplify your experience, all items in your order will ship together.
Delivery Timeline:
Final delivery typically occurs within 2-7 business days after shipment, depending on your location. For rural or remote areas, delivery may require an additional 2-3 business days.
In certain situations, such as conflict zones, natural disasters, or political issues, delivery may take longer than expected. Rest assured, our team will proactively notify you of any additional delays and keep you informed about the specific circumstances affecting your delivery timeline.
Once your order has shipped, you will receive an email with detailed shipping information, including a tracking number to monitor your delivery in real time.
Note: We consistently update shipping timelines on our website and the Track My Order page. However, unforeseen circumstances, including carrier delays or extreme weather conditions, may affect these estimates.
| Cart Total | Shipping Charge |
|---|---|
| $0 – $249 | $49 |
| $250 – $499 | $99 |
| $500 – $999 | $129 |
| $1,000 – $1,499 | $199 |
| $1,500 – $1,999 | $229 |
| $2,000 – $2,999 | $299 |
| $3,000 – $4,999 | $399 |
| $5,000+ | 7.5% of cart total |
Delivery Methods
FedEx Delivery
Smaller items, such as lighting and dining chairs, are delivered through FedEx. This service is fast, reliable, and available seven days a week for residential addresses, and Monday through Saturday for non-residential addresses. If no signature is required, FedEx will leave your package at the doorstep if you are unavailable at the time of delivery.
Threshold Delivery
Larger items, such as sofas, dining tables, and lounge chairs, are delivered through our threshold delivery service. This option ensures your items are brought to the first secure and dry area on your property, such as a porch or garage. Delivery will be scheduled at a convenient time to ensure smooth coordination between you and our delivery team.
White Glove Delivery
For an elevated delivery experience, we offer white glove delivery at select zip codes. With this premium service, our professional delivery team will carry your furniture into your home, unpack it, assemble it (if applicable), and remove any packaging. If white glove delivery is available for your location, this option will be displayed during checkout.
Missed Deliveries
We understand that schedules can change unexpectedly. If you miss your delivery, here’s how it will be managed:
For FedEx deliveries, packages that do not require a signature will be left at your doorstep. If a signature is required and you are unavailable, FedEx will attempt delivery again the next business day.
For threshold and white glove deliveries, you are entitled to one free reschedule if you are unavailable during the agreed delivery window. If a second attempt is missed, a $100 fee will apply to cover rescheduling costs. This fee ensures we can maintain the quality and efficiency of our delivery service for all customers.
Defective Products
At Sohnne, we prioritize the quality and safety of our products. If you notice any issues with your order, we are here to assist you.
When your delivery arrives, please inspect the items carefully. If the packaging appears damaged, you can refuse the delivery and mark the package as “damaged” on the carrier’s delivery receipt. For items with minor damage, you may accept the delivery but ensure the damage is noted in the carrier’s delivery documentation.
If you discover damages, defects, or missing parts after unpacking, contact us within 30 days of shipment. Reach us via email at [email protected], providing your order number and photo or video evidence of the damage. This helps us quickly assess the situation and provide the best solution for you.
Resolution
Once we have reviewed your claim, Sohnne will arrange for a replacement item or replacement parts at no additional cost to you. Replacements will be shipped within 5-7 business days after the issue has been verified. We aim to resolve these issues promptly and ensure your satisfaction with your purchase.
Please note, damaged or defective items are only eligible for replacement of the same product, including the same color, style, and finish. Refunds or exchanges for a different product are not available for damaged items.
