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Customer Care

Get quick answers and personalized help for your orders, shipping, and more. We’re here to ensure your experience is smooth and stress-free.

FAQ Topics

Delivery

International deliveries

Where's my order?

Can I track my order?

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Returns & Refunds

How do I return something to you?

International customer?

Can return items with a gift voucher?

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Order Issues

Faulty Item

Wrong Item Received

Missing Item

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Product & Stock

Sizing and Care Guide

Where is your size guide displayed?

Can you recommend a size?

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Help & FAQ

Product Availability

Warehouse & Fulfillment

Payment Method

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Technical

Trouble signing into my account

Trouble with the website

Browser Support

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NEED TO GET IN TOUCH?

Our customer service team is available 24/7 and always ready to help you with any inquiries that you have.

Customer First

Popular FAQ

What is your Returns Policy?

Can I track the delivery of my order?

Will my parcel be charged customs and import charges?

Can I cancel my order after I've placed it?

Reach Out to Us!

Whether you have questions or need assistance, voice your concerns directly and talk to our CEO!

+1 (415) 915-7177

[email protected]

Reach Out to Us!

Whether you have questions or need assistance, voice your concerns directly and talk to our CEO!

+1 (415) 727-1757

[email protected]