Return & Refund

At Sohnne, we believe iconic design should be experienced without hesitation. That’s why we offer a 60-day return policy, giving you the freedom to transform your space with confidence, knowing we stand behind every piece.

Try Sohnne in your space with our 60-day return policy for customers worldwide. We’re able to offer this extended window because we’re confident you’ll love the craftsmanship and comfort of every piece. Please review your order details or reach out to support.

• Items must be new, unused, and returned in original, undamaged packaging.
• Products showing signs of damage, scratches, stains, or alterations are not eligible for return.
• An unboxing video and photos are required for claims related to damage, missing parts, or defects.
• Only items in original packaging will be accepted.

We take great care in packaging and shipping our furniture items.

• Carefully inspect your package at delivery. If you notice packaging damage, inform the delivery agent and make a note on the delivery receipt before signing.
• Once signed for, packaging claims cannot be made.
• If you miss your scheduled delivery, a fee will be applied for rescheduling and return logistics.

If your item arrives damaged:

• You must notify us within 48 hours of delivery
• Provide clear photos of:
  • Exterior packaging (all sides)
  • Shipping label
  • Damage area
  • Internal packaging
  • Item in unassembled condition

Claims submitted after 48 hours, or after the item has been assembled or used, will be considered damage after use and are not eligible for replacement or refund.

• 100% refund (excluding shipping) if the return is requested within 14 days of delivery.
• After 14 days (up to the 60-day window), a 15% restocking fee applies.
• Refunds are for the item subtotal and any applicable taxes. Shipping charges (original and return) are non-refundable.
• The customer is responsible for the cost of return shipping, which will be deducted from the final refund.
• For orders placed on hold due to item availability, cancellations requested after the 4-day response period may incur a restocking fee as outlined in our Stock Availability & Delayed Orders policy.

Cancellation – Unshipped
You can cancel within 12 hours, before the order is set for shipment, and get a full refund. Orders canceled after 12 hours but before shipment are refunded minus a 5% processing fee.

Cancellation – Shipped
Once shipped or in transit, orders cannot be canceled. You may request a return after delivery. Refusing delivery is not considered a valid cancellation, please accept delivery and process your return per our policy.

• Custom products are non-cancellable, non-returnable, and non-refundable once confirmed, as these are built to your specifications.
• Bulk orders ($5,000): Final sale. No cancellation or return is accepted for bulk purchases.

Need assistance? For further information, click here. For more details or to buy parts for your furniture, contact us.