Shipping & Return

Foundations of Return and Exchange Eligibility

Temporal Parameters for Returns/Exchanges: We allow a standard 30-day period from the receipt of the product for initiating returns or exchanges, a duration we deem sufficient to evaluate our products’ suitability in various environments. This timeframe aligns with industry norms yet is tailored to balance customer needs with our logistical capabilities.

Conditions for Acceptance: Items eligible for return or exchange must remain untouched by use or wear and be enclosed in their original packaging. Additionally, a video of the unboxing experience is requested to further validate the item’s condition upon return. This requirement ensures that returned items maintain a state conducive to restocking and resale, thereby aligning with our sustainability objectives and economic considerations.

Intricate Procedures for Initiating Returns and Exchanges

Initiation of the Return/Exchange Process: To begin a return or exchange, customers are directed to contact our dedicated customer support through designated communication channels. This centralized approach helps ensure efficient processing and underscores our commitment to customer service excellence.

Acquisition of Return Authorization: Obtaining a Return Authorization (RA) number is compulsory for effectively tracking returns. This systematic approach aids in the prompt and accurate processing of returned goods, ensuring customer satisfaction and operational efficiency.

Guidelines on Shipping Responsibilities: The onus for return shipping costs generally rests with the customer, except in cases involving defective items or errors on our part. This policy is devised to mitigate the financial impact of returns on our operations while upholding fairness to the customer.

Economic Implications and Procedural Adjustments

Management of Shipping Fees: Shipping fees related to exchanges are communicated upfront, fostering transparency and averting any misunderstandings that could impact customer satisfaction.

Refund and Adjustment Mechanisms: Adjustments in financial transactions related to exchanges are handled with meticulous attention, ensuring that any differences in item prices are resolved equitably.

Force Majeure

At Sohnne, we shall not be held responsible for any delays or failure to perform our obligations under circumstances that are beyond our reasonable control. Such circumstances include but are not limited to, acts of war, pandemics, epidemics, natural disasters, fires, strikes, enforced closures, communication failures, unexpected holds or delays in customs, breakdowns in computer or telecommunications systems, and the scarcity or unavailability of essential raw materials. In the event of any such force majeure, Sohnne is entitled to a reasonable extension of time to fulfill our obligations, ensuring that we manage such interruptions while maintaining our commitment to service quality and customer satisfaction.