Return & Refund

At Sohnne, we believe iconic design should be experienced without hesitation. That’s why we offer a 60-day return policy, giving you the freedom to transform your space with confidence, knowing we stand behind every piece.

Try Sohnne in your space with our 60-day return policy for customers worldwide. We’re able to offer this extended window because we’re confident you’ll love the craftsmanship and comfort of every piece. Please review your order details or reach out to support.

• Items must be new, unused, and returned in original, undamaged packaging.
• Products showing signs of damage, scratches, stains, or alterations are not eligible for return.
• An unboxing video and photos are required for claims related to damage, missing parts, or defects.
• Only items in original packaging will be accepted.

Claims must be submitted within 48 hours of delivery and must include clear photos and/or an unboxing video showing the outer packaging (all sides), shipping labels, internal packaging, and the item itself. Minor, reasonable variations such as natural wood grain patterns, slight color or tone differences due to screen settings or lighting, and standard size tolerances do not constitute a defect.

If the package was signed for, concealed damage may still be reported within the same 48-hour window with supporting unboxing evidence. If the issue is deemed a minor defect, the resolution will be a replacement part or replacement item as applicable. Refunds are not offered for minor defects.

Claims submitted outside this window, or without sufficient supporting evidence, may be declined.

• 100% refund (excluding shipping) if the return is requested within 14 days of delivery.
• After 14 days (up to the 60-day window), a 15% restocking fee applies.
• Refunds are for the item subtotal and any applicable taxes. Shipping charges (original and return) are non-refundable.
• The customer is responsible for the cost of return shipping, which will be deducted from the final refund.
• For orders placed on hold due to item availability, cancellations requested after the 4-day response period may incur a restocking fee as outlined in our Stock Availability & Delayed Orders policy.

Cancellation – Unshipped
You may request to cancel your order at any time before it ships.

• If canceled within 24 hours of purchase: you will receive a refund minus a 5% cancellation fee.
• If canceled after 24 hours (and before shipment): you will receive a refund minus a 10% cancellation fee.

These fees help cover payment processing, fraud screening, and order handling.

Cancellation – Shipped
Once shipped or in transit, orders cannot be canceled. You may request a return after delivery. Refusing delivery is not considered a valid cancellation, please accept delivery and process your return per our policy.

• Custom products are non-cancellable, non-returnable, and non-refundable once confirmed, as these are built to your specifications.
• Bulk orders ($5,000): Final sale. No cancellation or return is accepted for bulk purchases.

Need assistance? For further information, click here. For more details or to buy parts for your furniture, contact us.