Accessibility

We believe everyone deserves a beautiful, seamless furniture shopping experience — regardless of ability. Here's how we're working to make that happen.

Our Commitment to Accessibility

Sohnne is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards across our website.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognized standard for web accessibility. These guidelines address a wide range of recommendations for making web content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities.

Customers with disabilities, including those with visual and motor impairments, can use the Accessibility feature located in the lower-left corner of the screen.

Conformance Status

We aim to meet WCAG 2.1 Level AA success criteria across all pages. While we recognize that not every piece of content is fully conformant at all times — particularly third-party embedded content, dynamically generated media, or legacy features — we prioritize the most critical user journeys:

Product browsing and detail pages
Cart and checkout flow
Account creation and login
Contact and support channels
All informational and legal pages

Known limitations are documented internally, triaged by impact, and addressed in order of priority.

Measures We Take

We integrate accessibility into our design, development, and testing workflows. Below are the specific technical measures that support an inclusive experience on sohnne.com.

Screen Reader Support

Our site is built with semantic HTML, ARIA labels, and meaningful alt text so assistive technologies like JAWS, NVDA, and VoiceOver can accurately convey content and navigation.

Full Keyboard Navigation

Every interactive element — buttons, links, menus, modals, and form fields — is accessible via keyboard. Focus indicators are visible and follow a logical tab order.

Responsive & Scalable

Content reflows without loss of information or functionality when zoomed up to 200%. Our layouts adapt to all screen sizes, orientations, and text scaling preferences.

Color Contrast & Readability

Text meets or exceeds WCAG 2.1 AA minimum contrast ratios. We avoid color as the sole means of conveying information, and provide clear visual hierarchy through typography and spacing.

Ongoing Testing & Improvement

We run automated accessibility audits alongside manual testing with real assistive technology. As our product evolves, accessibility is reviewed in every release cycle.

Accessible Customer Support

Our support channels — live chat, email, and phone — are available to assist customers who may need help navigating the site or completing a purchase.

Compatibility

Our website is designed to be compatible with the following assistive technologies:

Screen Readers: JAWS (Windows), NVDA (Windows), VoiceOver (macOS / iOS), TalkBack (Android)
Browsers: Latest versions of Chrome, Safari, Firefox, and Edge
Operating Systems: Windows 10+, macOS 12+, iOS 15+, Android 12+

Our site may not perform optimally with older browsers or assistive technologies. We recommend updating to the latest version for the best experience.

Third-Party Content

Certain content on our site — including embedded videos, social media feeds, payment processors, and live chat widgets — is provided by third-party services. While we select partners that share our commitment to accessibility, we cannot guarantee full conformance of externally hosted content.

If you encounter an accessibility barrier related to third-party content, please contact us and we will do our best to provide the information or service through an alternative means.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have difficulty accessing any content, or have suggestions for improvement, please reach out:

Phone: +1 (833) 900-0017 — Open Mon–Sun, 7 AM – 8 PM PST
Email: support@sohnne.com
Postal Address: 1301 Folsom St, San Francisco, CA 94103

We aim to respond to accessibility feedback within 2 business days and to resolve reported issues within 10 business days. For urgent requests, please call us directly.

Formal Complaints

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority in your jurisdiction, or to use other dispute resolution mechanisms available under applicable accessibility legislation.

This accessibility statement was last reviewed and updated on April 9, 2026.