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Sohnne Customer Review
Sohnne Logo Black

Accessibility

We believe everyone deserves a beautiful, seamless furniture shopping experience — regardless of ability. Here’s how we’re working to make that happen.

Our Commitment to Accessibility

Sohnne is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards across our website.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognized standard for web accessibility. These guidelines address a wide range of recommendations for making web content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities.

Customers with disabilities, including those with visual and motor impairments, can use the Accessibility feature located in the lower-left corner of the screen.

Conformance Status

We aim to meet WCAG 2.1 Level AA success criteria across all pages. While we recognize that not every piece of content is fully conformant at all times — particularly third-party embedded content, dynamically generated media, or legacy features — we prioritize the most critical user journeys:

  • Product browsing and detail pages
  • Cart and checkout flow
  • Account creation and login
  • Contact and support channels
  • All informational and legal pages

Known limitations are documented internally, triaged by impact, and addressed in order of priority.

Measures We Take

We integrate accessibility into our design, development, and testing workflows. Below are the specific technical measures that support an inclusive experience on sohnne.com.

Screen Reader Support

Our site is built with semantic HTML, ARIA labels, and meaningful alt text so assistive technologies like JAWS, NVDA, and VoiceOver can accurately convey content and navigation.

Full Keyboard Navigation

Every interactive element — buttons, links, menus, modals, and form fields — is accessible via keyboard. Focus indicators are visible and follow a logical tab order.

Responsive & Scalable

Content reflows without loss of information or functionality when zoomed up to 200%. Our layouts adapt to all screen sizes, orientations, and text scaling preferences.

Color Contrast & Readability

Text meets or exceeds WCAG 2.1 AA minimum contrast ratios. We avoid color as the sole means of conveying information, and provide clear visual hierarchy through typography and spacing.

Ongoing Testing & Improvement

We run automated accessibility audits alongside manual testing with real assistive technology. As our product evolves, accessibility is reviewed in every release cycle.

Accessible Customer Support

Our support channels — live chat, email, and phone — are available to assist customers who may need help navigating the site or completing a purchase.

Compatibility

Our website is designed to be compatible with the following assistive technologies:

  • Screen Readers: JAWS (Windows), NVDA (Windows), VoiceOver (macOS / iOS), TalkBack (Android)
  • Browsers: Latest versions of Chrome, Safari, Firefox, and Edge
  • Operating Systems: Windows 10+, macOS 12+, iOS 15+, Android 12+

Our site may not perform optimally with older browsers or assistive technologies. We recommend updating to the latest version for the best experience.

Third-Party Content

Certain content on our site — including embedded videos, social media feeds, payment processors, and live chat widgets — is provided by third-party services. While we select partners that share our commitment to accessibility, we cannot guarantee full conformance of externally hosted content.

If you encounter an accessibility barrier related to third-party content, please contact us and we will do our best to provide the information or service through an alternative means.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have difficulty accessing any content, or have suggestions for improvement, please reach out:

  • Phone: +1 (833) 900-0017 — Open Mon–Sun, 7 AM – 8 PM PST
  • Email: support@sohnne.com
  • Postal Address: 1301 Folsom St, San Francisco, CA 94103

We aim to respond to accessibility feedback within 2 business days and to resolve reported issues within 10 business days. For urgent requests, please call us directly.

Formal Complaints

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority in your jurisdiction, or to use other dispute resolution mechanisms available under applicable accessibility legislation.

This accessibility statement was last reviewed and updated on April 9, 2026.
Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.