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Sohnne Customer Review
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Trade Pricing, Bulk Order Support & Fast Quotations

Sohnne’s Trade Program is built for design professionals, commercial buyers, and project teams that need more than standard checkout. From preferred pricing and volume-based savings to tailored sourcing and dedicated support, we help streamline the process from inquiry to delivery.

Furniture Sourcing Simplified.

Whether you are sourcing for a design studio, hospitality project, office, or retail space, Sohnne’s Trade Program is built to make ordering easier with trade pricing, tax-exempt purchasing, custom sourcing, and direct support from inquiry to delivery. Sohnne’s current trade messaging also promises approval in 1–2 business days for trade applications.
Need pricing fast? Send us your product list, estimated quantities, delivery location, and timeline for a quicker review.

Apply For Our Trade Program

Sohnne - Trade Banner 10

Dedicated Trade Account Managers

Your dedicated account manager is here to free up your time, so you can focus on what matters - your clients. We oversee everything from sourcing to shipping and everything in between, ensuring your projects keep moving forward.

Reach out to our trade team today trade@sohnne.com

Your Trade Savings

Extra value on top of existing store promotions
  • +5% OFF
For orders over $5,000 Perfect for small projects or restocking best-sellers.
  • +7% OFF
For orders over $10,000 Great for mid-sized teams or multi-room setups.
  • +10% OFF
For orders over $20,000 Best value for large-scale or commercial needs.

Businesses That Purchase From Us

Chosen by luxury hotels, global airports, and corporate headquarters, top brands rely on our masterfully reproduced furniture for timeless style and durability.

Form for Quick Bulk Quote

Over 75% of upscale business furniture are reproductions, and most professionals can’t tell the difference. High-quality replicas deliver the same craftsmanship, style, and durability as luxury originals at a fraction of the cost.

Save up to 60% with our trade program while maintaining a polished, professional environment.

Reach out to our trade team today

Apply to Sohnne Trade Program

Already have an account? Login

Still need help? Leave us your contact information here and a Trade Account Manager will be in touch with you.

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Frequently Asked Questions

Our team is here to help everyday, 24/7

Have a question? We’re just a message away, call us at +1 (833) 900-0017, email us, or start a live chat with our support team.

See All FAQ's
Our trade program is designed for qualified professionals and businesses, including interior designers, architects, hospitality groups, developers, procurement teams, and other commercial buyers
You can submit your trade application directly through our online form. If you have a resale certificate or project details ready, our team can also help guide you through the process. Sohnne typically communicates approval within 1–2 business days.
Yes. If you already have an active project, you can submit an RFQ with your product list, quantities, and timeline so our team can review your request faster. Sohnne already supports quoting based on active project details.
Yes. Trade members receive preferred pricing, and larger projects may qualify for additional volume-based savings depending on order value, item mix, and project scope. Sohnne also reviews larger bulk/wholesale requests case by case.
Bulk/wholesale requests are typically reviewed for larger quantities or higher total project values. In customer conversations, Sohnne has described bulk orders as often starting around 10+ pieces or project totals of around $10,000+, though eligibility depends on the products, quantities, and timeline.
Yes. Eligible trade buyers can request tax-exempt setup once resale documentation is on file.
Yes. Sohnne already communicates custom product sourcing, volume quotes, and project support for buyers who need more tailored solutions.
For the fastest review, include your product list, estimated quantities, delivery location, project type, timeline, and any custom finish or upholstery needs. This matches the details Sohnne already requests when preparing trade and project quotations.
Yes. Sohnne already communicates support for residential and commercial use, B2B quoting, specs, logistics, and delivery support for larger projects.
Yes. Trade and B2B support already includes assistance with quotes, specifications, logistics, and delivery planning for qualifying projects.
Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.