Can I return my accepted order?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I return the product?
To start a return, you can contact us at support@sohnne.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What should I do if my product is damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and find the solution.
How can I get a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Is there any cost for the return shipping fee?
Sohnne doesn’t cover the return shipping fee for all products. Please ask us at support@sohnne.com for more information.