Help & FAQs

Where are Sohnne furniture made?

At Sohnne, our mission is to deliver a 1:1 reproduction that stays true to the original design. To achieve that, Our U.S. based R&D team meticulously reverse-engineers these timeless pieces to ensure authenticity. We source the highest quality materials from around the world and assemble each product in the U.S. warehouse.

Where is your warehouse location?

Our fulfillment warehouse in at San Francisco (USA), Berlin (DE)

Which Payment Method is available?

We accept all major credit cards including Mastercard, Visa, American Express, Discover, Klarna, Amazon Pay, PayPal, Google Pay, Apple Pay, and Affirm Financing. We constantly improve available payment methods so we can have a wider range of selection.

Can I cancel my order after placing it?
Yes, orders can be canceled within 12 hours of placement as long as they haven’t been picked for shipment. In this case, the order is eligible for a full refund.

What happens if I cancel after 12 hours?
If the order has not yet shipped but has passed the 12-hour window, it may still be canceled with a 5% processing fee deducted from the subtotal.

Can I cancel my order once it has shipped?
No. Orders cannot be canceled once they are in transit. If you still wish to return the item, wait until it is delivered and request a return according to our policy.

Can I refuse delivery to cancel the order?
No. Refusing delivery is not considered a valid cancellation. The item must be delivered first, and then a return request may be submitted.

Can I cancel customized or made-to-order items?
No. Customized or made-to-order products are final sale. Once confirmed, these items cannot be canceled, returned, or refunded under any circumstance.

Can I cancel bulk orders (5 or more items)?
No. Bulk orders are non-cancelable once payment is completed. Please review your order carefully before placing it. These orders are prioritized in processing and fulfillment.

How long is the return period?
We offer a generous 365-day return window from the delivery date. However, all return requests are subject to approval based on item condition and packaging.

What are the return conditions?
Items must be new, unused, and in their original, undamaged packaging. Products that are scratched, stained, assembled, altered, or missing packaging are not eligible for return.

Can I return part of a set or bundled product?
No. Partial returns are not accepted. All components must be returned together, in original condition and packaging.

What do I need to initiate a return?
Returns must include:
• A clear unboxing video (recorded at the time of delivery)
• Current product photos
• Proof of purchase (order confirmation or invoice)

What if I don’t have an unboxing video?
For claims involving damage or missing parts, an unboxing video is mandatory. Without it, the return or claim may be denied.

How do I start a return?
Email support@sohnne.com with your order details. If the return is approved, we will provide return instructions and a return shipping label. Returns without prior approval will not be accepted.

Will I receive a full refund?
A 100% refund (item subtotal and item tax) is available for approved returns requested within 14 days of delivery. After 14 days, a 20% restocking fee applies.

Are shipping fees refundable?
No. Original shipping fees, return shipping, and shipping-related taxes are non-refundable—even when a free shipping promotion or coupon is applied.

Who covers return shipping?
Return shipping is the customer’s responsibility and will be deducted from the total refund.

When will I receive my refund?
Refunds are issued within 30 hours after the return is received, inspected, and approved. Incomplete or missing documentation may delay the refund process.

What should I do if my item is damaged or defective?
Contact support@sohnne.com within 48 hours of delivery. Include an unboxing video, photos of the item, and proof of purchase. Claims submitted after this window may not be accepted.

Can I cancel my order?
• Within 12 hours: Eligible for full refund if the item hasn’t been picked for shipment.
• After 12 hours: A 5% processing fee applies if the item hasn’t shipped yet.
• After shipment: The order cannot be canceled. Wait for delivery and request a return.

Can I cancel or return an order placed with a discount or promo code?
No. All purchases made with a promotional code or coupon are final sale and cannot be canceled, returned, or exchanged.

Does Sohnne offer a Warranty?

Yes, Sohnne proudly partnered with Mulberry to offer protection against all odds. Your product is now protected by Mulberry.