Q: Can I track my order?

Yes, and you’ll never have to wonder where your chair is. Every Sohnne order ships with real-time tracking. The moment your piece leaves our warehouse, you get a live link that shows exactly where it is, every step of the way, until it’s at your door. You can track your order or learn more on our Shipping & Delivery page.

Question 1

Can I track my order?

Accepted Answer

Yes, and you&rsquo;ll never have to wonder where your chair is. Every Sohnne order ships with real-time tracking. The moment your piece leaves our warehouse, you get a live link that shows exactly where it is, every step of the way, until it&rsquo;s at your door. You can track your order or learn more on our Shipping & Delivery page.

Question 2

Are these true 1:1 reproductions?

Accepted Answer

Yes. Every piece is a 1:1 match to the original architect’s dimensions. For example, we source premium materials like Kvadrat fabrics and 1.2mm Gruppo Mastrotto leather. Unlike replicas using thin 0.8mm hides, our factory-direct Material Standards ensure heirloom quality.

Question 3

Can I return the product?

Accepted Answer

We offer a 60-day return policy. Customers cover return shipping to our U.S. warehouse and a 20% restocking fee. However, we will fully waive the restocking fee if you provide a continuous, uncut video of the unboxing process showing the item’s arrival condition. This ensures transparency for both parties. See our Warranty & Returns page for video guidelines.

Question 4

What is covered under the warranty?

Accepted Answer

As a DTC boutique, we provide a 5-Year Structural and 1-Year Upholstery Warranty. Unlike mass-market particle board furniture, our frames are engineered in-house from kiln-dried hardwoods and reinforced steel. This is The Sohnne Story promise of durability. For more, visit our Help Center (FAQ).

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