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Shipping & Delivery
Sohnne Shipping and Delivery Policy
At Sohnne, we are committed to delivering iconic furniture pieces to your home with clarity, reliability, and care. Our shipping and delivery policy ensures transparency and flexibility while maintaining the highest standards for our customers.
Shipping Times & Delivery Timeline
The “ships in” time displayed on the cart page indicates when your order is expected to leave our warehouse. To ensure a smooth experience, all items in your order will ship together whenever possible.
Final delivery typically occurs within 2-7 business days after shipment, depending on your location. For rural or remote areas, delivery may require an additional 2-3 business days.
In certain cases, such as natural disasters, political issues, or conflict zones, delivery may take longer than expected. If delays occur, our team will proactively notify you and keep you updated on the revised timeline. Once your order has shipped, you will receive an email confirmation with tracking details, allowing you to monitor your delivery in real-time.
Note: Shipping timelines are regularly updated on our website and the Track My Order page. However, unforeseen carrier delays or extreme weather conditions may affect these estimates.
Shipping Rates
| Cart Total | Shipping Charge |
|---|---|
| $0 – $499 | $99 |
| $500 – $1,099 | $149 |
| $1,100 – $1,499 | $199 |
| $1,500 – $2,099 | $249 |
| $2,100 – $3,099 | $299 |
| $3,100 – $4,099 | $349 |
| $4,100 – $4,999 | $379 |
| $5,000+ | $449 |
Delivery Methods
FedEx Delivery
Smaller items, such as lighting and dining chairs, are delivered through FedEx. This service is fast, reliable, and available seven days a week for residential addresses, and Monday through Saturday for non-residential addresses. If no signature is required, FedEx will leave your package at the doorstep if you are unavailable at the time of delivery.
Threshold Delivery
Larger items, such as sofas, dining tables, and lounge chairs, are delivered through our threshold delivery service. This option ensures your items are brought to the first secure and dry area on your property, such as a porch or garage. Delivery will be scheduled at a convenient time to ensure smooth coordination between you and our delivery team.
White Glove Delivery
For an elevated delivery experience, we offer white glove delivery at select zip codes. With this premium service, our professional delivery team will carry your furniture into your home, unpack it, assemble it (if applicable), and remove any packaging. If white glove delivery is available for your location, this option will be displayed during checkout.
Shipping Insurance & Protection
To ensure your order is protected throughout transit, Sohnne partners with InsureShield® Shipping Protection, providing coverage against loss, damage, and theft across multiple carriers and shipping methods.
What InsureShield® Covers
- Lost Shipments: If your order is lost in transit and cannot be recovered, Sohnne will facilitate a replacement or refund through InsureShield®.
- Damaged Items: If your order arrives damaged, report the issue within 48 hours for visible damage or within 90 days for concealed damage. InsureShield® will process the claim accordingly.
- Porch Piracy Protection: If your package is marked as “delivered” but was not received, a claim can be filed through InsureShield® for review and resolution.
Claims are reviewed and processed directly by InsureShield® in collaboration with the shipping carrier. Sohnne facilitates the process but does not determine final claim outcomes.
Filing a Claim
If you experience a shipping-related issue, follow these steps:
- Access the InsureShield® Online Portal and log in with your policy number.
- Provide shipment details, including tracking number, carrier, and package contents.
- Upload supporting documentation, such as photos of the damage.
- Submit the claim, which InsureShield® typically processes within 5-7 business days.
Claim Denials & Escalation Process: If a claim is denied by InsureShield®, customers may request a second review within 14 days by providing additional documentation. Sohnne’s support team can assist, but final approval remains with InsureShield®.
Liability Disclaimer: Sohnne is not responsible for indirect, incidental, or consequential losses, including delays, business disruptions, or additional expenses. Coverage is strictly limited to the invoice value of the goods plus shipping costs as outlined by InsureShield®.
Missed Deliveries
For FedEx deliveries, if a signature is required and you are unavailable, FedEx will attempt delivery the next business day. For threshold and white glove deliveries, customers are entitled to one free reschedule if unavailable during the agreed delivery window. If a second attempt is missed, a $100 rescheduling fee applies.
If your package was stolen after delivery, you may file a claim with InsureShield® under their Porch Piracy Protection.
Defective Products (Non-Shipping Related Issues)
Sohnne guarantees the quality of all products before shipment. If your order arrives damaged due to shipping, please refer to the InsureShield® Shipping Protection section for filing a claim. For manufacturing defects unrelated to shipping, customers must report the issue within 30 days of shipment. Contact us at [email protected], providing your order number and supporting photos or videos.
Once verified, Sohnne will arrange for a replacement or repair under our warranty policy. Manufacturing defect replacements are shipped within 5-7 business days.
Note: Damaged or defective items are only eligible for replacement of the same product (same color, style, and finish). Refunds or exchanges for different products are not available for defective items.
Missed Deliveries
We understand that schedules can change unexpectedly. If you miss your delivery, here’s how it will be managed:
- For FedEx deliveries, packages that do not require a signature will be left at your doorstep. If a signature is required and you are unavailable, FedEx will attempt delivery again the next business day.
- For threshold and white glove deliveries, you are entitled to one free reschedule if you are unavailable during the agreed delivery window. If a second attempt is missed, a $100 fee will apply to cover rescheduling costs. This fee ensures we can maintain the quality and efficiency of our delivery service for all customers.
Defective Products
At Sohnne, we prioritize the quality and safety of our products. If you notice any issues with your order, we are here to assist you.
When your delivery arrives, please inspect the items carefully. If the packaging appears damaged, you can refuse the delivery and mark the package as “damaged” on the carrier’s delivery receipt. For items with minor damage, you may accept the delivery but ensure the damage is noted in the carrier’s delivery documentation.
If you discover damages, defects, or missing parts after unpacking, contact us within 30 days of shipment. Reach us via email at [email protected], providing your order number and photo or video evidence of the damage. This helps us quickly assess the situation and provide the best solution for you.
Resolution
Once we have reviewed your claim, Sohnne will arrange for a replacement item or replacement parts at no additional cost to you. Replacements will be shipped within 5-7 business days after the issue has been verified. We aim to resolve these issues promptly and ensure your satisfaction with your purchase.
Please note, damaged or defective items are only eligible for replacement of the same product, including the same color, style, and finish. Refunds or exchanges for a different product are not available for damaged items.
