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Sohnne Customer Review
Sohnne Logo Black

Shipping & Delivery

Shipping

At Sohnne, we believe great designs should arrive at your door effortlessly. Every order, whether a single statement chair or a complete living room, enjoys precision tracking, insured delivery, and white-glove service when you need it.

Shipping Times

The “Ships In” timeframe at checkout indicates when your order is scheduled to leave our warehouse. Most items in your order will ship together for a streamlined delivery experience.

In Stock

In-stock products will be shipped from our US warehouse within 2-10 business days from the date of order.

Pre-order and Custom

For pre-orders and custom orders, once the furniture arrives at our warehouse it will be unloaded, sorted and go through a quality inspection process before being set up for shipment. Pre-order items are delivered within 5-7 weeks, while custom orders may take up to 8-10 weeks. Both with updates provided throughout the entire process.

Production and delivery lead times are estimates, which means the actual arrival time may vary.

After dispatch, delivery usually occurs within two to three business days, depending on your location. Rural or remote areas may require an additional two to three days.

Delivery times may be impacted by events such as severe weather or natural disasters. We will notify you promptly if your delivery is affected. Once your order ships, you’ll receive an email with tracking details so you can monitor your shipment in real time. Estimated shipping windows are also available on our Track My Order page.

Please note: Shipping is currently unavailable to Hawaii and Alaska.

Delivery Method

Doorstep Delivery

Items are brought to the nearest dry area of your home, such as your entryway, front porch, or garage. A signature is required at the time of delivery to confirm receipt.

This service does not include unpacking or assembly. If the delivery requires moving items beyond the entry level, please opt for the White Glove Delivery service as additional charges will be applied. Delivery appointments are scheduled in advance, and it is the customer’s responsibility to ensure someone 18 years or older is present at the agreed time. Missed appointments may result in rescheduling fees.

White Glove Delivery

White Glove Delivery brings your furniture into the room of your choice. After your order arrives, a dedicated third-party assembly team will be scheduled to unpack, assemble, and remove all packaging. Assembly is performed as soon as the next available day after delivery, not on the same day. White Glove Delivery is available as an add-on at checkout and you can schedule your assembly appointment here.

If you did not select White Glove at the time of purchase, you can still add it by contacting our support team.

Customers must confirm the installation appointment within 7 days of delivery. Failure to confirm the scheduled service within this period may result in additional service fees for rescheduling. White Glove Delivery does not include the removal of existing furniture, structural alterations to your home, or services outside the agreed scope.

Shipping Charges

All shipping costs, including standard and white-glove services, will be calculated transparently at checkout. For international orders, shipping fees, duties, and taxes will also be calculated at checkout.

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.

International Shipping

For orders shipped outside of the United States, delivery timelines differ from the standard domestic estimates. International transit times are influenced by the destination country, customs clearance procedures, and local logistics operations. As a result, these shipments do not adhere to the 2–10 business day delivery window applicable to US deliveries. Customers will receive tracking information once the order has been dispatched, along with updates as the shipment progresses through each stage of international transit.

​​Estimated Delivery Timeframes

The estimated delivery timeframe displayed on the product page. These dates are approximations. While we strive to process and dispatch orders promptly, precise delivery dates depend on carrier schedules and other variables.

​​Missed Deliveries

Threshold & White Glove: You are entitled to one complimentary rescheduling. If the second scheduled appointment is missed, a $100 USD rescheduling fee will apply.

Order Status

You can log in to your customer account at any time to view your order history, print receipts, and access tracking details for your purchases.

​​Custom Order Policy

Once production has begun, all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.