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Shipping & Delivery

Shipping and Delivery

At Sohnne, we believe great designs should arrive at your door effortlessly. Every order, whether a single statement chair or a complete living room, enjoys precision tracking, insured delivery, and white-glove service when you need it. We ship our 1:1 replica furniture with care, speed, and transparency, trusted by over 75,000 customers and top hotels nationwide. Every delivery is backed by our 5-year international warranty and 60-day satisfaction promise.

Shipping Times

The “Ships In” timeframe at checkout indicates when your order is scheduled to leave our warehouse. Most items in your order will ship together for a streamlined delivery experience.

  • QuickShip: Items in stock typically deliver in 2–10 business days from our US warehouse.
  • Made-to-Order: Custom pieces are delivered within 5-7 weeks, with updates provided throughout the process.

After dispatch, delivery usually occurs within two to three business days, depending on your location. Rural or remote areas may require an additional two to three days.

Note: Delivery times may be impacted by events such as severe weather or natural disasters. We will notify you promptly if your delivery is affected. Once your order ships, you’ll receive an email with tracking details so you can monitor your shipment in real time. Estimated shipping windows are also available on our Track My Order page.

Please note: Shipping is currently unavailable to Hawaii and Alaska.

Shipping Fees

We offer free shipping within the continental U.S. and competitive rates worldwide. All orders are shipped fully insured for your peace of mind. Any applicable taxes, duties, or customs fees will be displayed transparently at checkout.

Delivery Method

a. Doorstep Delivery

FedEx provides fast, secure doorstep delivery without the need for an appointment or signature. Please note that this service does not include unpacking, placement inside the home, or assembly. Packages are left at the delivery address, and while convenient, this service carries a higher risk of theft. Any loss or theft after delivery is the responsibility of the customer.

b. Threshold Delivery

With Threshold Delivery, items are brought to the nearest dry area of your home, such as your entryway, front porch, or garage. A signature is required at the time of delivery to confirm receipt.

This service does not include unpacking or assembly. Walking up 2 flights of stairs is included. If the delivery requires moving items beyond the entry level, for example, upstairs or to another floor without elevator access, additional charges may apply. Delivery appointments are scheduled in advance, and it is the customer’s responsibility to ensure someone 18 years or older is present at the agreed time. Missed appointments may result in rescheduling fees.

c. White Glove Delivery

Our highest level of service, White Glove Delivery ensures your furniture is delivered into the room of your choice, unpacked, assembled, and all packaging removed. This service is complimentary for orders above $2,000.

Customers must confirm the installation appointment within 7 days of delivery. Failure to confirm or accept the scheduled service within this period may result in forfeiture of the free installation, and additional service fees may apply for rescheduling. White Glove Delivery does not include the removal of existing furniture, structural alterations to your home, or services outside the agreed scope.

Missed Deliveries

Threshold & White Glove: You are entitled to one complimentary rescheduling. If the second scheduled appointment is missed, a $100 USD rescheduling fee will apply.

Defective Products (Non-Shipping Related Issues)

We guarantee the quality of every item before shipment. If you experience a product defect not related to shipping, please notify us within 30 days of delivery by contacting support@sohnne.com and provide:

Your order number
Description of the issue
Clear photos or videos of the defect

After verification, Sohnne will arrange a replacement or repair in line with our warranty policy. Replacements for verified manufacturing defects are shipped within 5–7 business days.

Note: Defective products are eligible only for replacement of the same item (style, color, finish). Refunds or exchanges for alternative products are not available in these cases.