Shipping & Delivery

At Sohnne, we believe great designs should arrive at your door effortlessly. Every order, whether a single statement chair or a complete living room, enjoys precision tracking, insured delivery, and white-glove service when you need it.

The “Ships In” timeframe at checkout indicates when your order is scheduled to leave our warehouse. Most items in your order will ship together for a streamlined delivery experience.

In Stock

In-stock products will be shipped from our US warehouse within 2-10 business days from the date of order.

Pre-order and Custom

For pre-orders and custom orders, once the furniture arrives at our warehouse it will be unloaded, sorted and go through a quality inspection process before being set up for shipment. Pre-order items are delivered within 5-7 weeks, while custom orders may take up to 8-10 weeks. Both with updates provided throughout the entire process.

Production and delivery lead times are estimates, which means the actual arrival time may vary.

After dispatch, delivery usually occurs within two to three business days, depending on your location. Rural or remote areas may require an additional two to three days.

Delivery times may be impacted by events such as severe weather or natural disasters. We will notify you promptly if your delivery is affected. Once your order ships, you’ll receive an email with tracking details so you can monitor your shipment in real time. Estimated shipping windows are also available on our Track My Order page.

Please note: Shipping is currently unavailable to Hawaii and Alaska.

Doorstep Delivery

Items are brought to the nearest dry area of your home, such as your entryway, front porch, or garage. A signature is required at the time of delivery to confirm receipt.

This service does not include unpacking or assembly. If the delivery requires moving items beyond the entry level, please opt for the White Glove Delivery service as additional charges will be applied. Delivery appointments are scheduled in advance, and it is the customer’s responsibility to ensure someone 18 years or older is present at the agreed time. Missed appointments may result in rescheduling fees.

White Glove Delivery

White Glove Delivery brings your furniture into the room of your choice. After your order arrives, a dedicated third-party assembly team will be scheduled to unpack, assemble, and remove all packaging. Assembly is performed as soon as the next available day after delivery, not on the same day. White Glove Delivery is available as an add-on at checkout and you can schedule your assembly appointment here.

If you did not select White Glove at the time of purchase, you can still add it by contacting our support team.

Customers must confirm the installation appointment within 7 days of delivery. Failure to confirm the scheduled service within this period may result in additional service fees for rescheduling. White Glove Delivery does not include the removal of existing furniture, structural alterations to your home, or services outside the agreed scope.

All shipping costs, including standard and white-glove services, will be calculated transparently at checkout. For international orders, shipping fees, duties, and taxes will also be calculated at checkout.

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered.

For orders shipped outside of the United States, delivery timelines differ from the standard domestic estimates. International transit times are influenced by the destination country, customs clearance procedures, and local logistics operations. As a result, these shipments do not adhere to the 2–10 business day delivery window applicable to US deliveries. Customers will receive tracking information once the order has been dispatched, along with updates as the shipment progresses through each stage of international transit.

The estimated delivery timeframe displayed on the product page. These dates are approximations. While we strive to process and dispatch orders promptly, precise delivery dates depend on carrier schedules and other variables.

Threshold & White Glove: You are entitled to one complimentary rescheduling. If the second scheduled appointment is missed, a $100 USD rescheduling fee will apply.

You can log in to your customer account at any time to view your order history, print receipts, and access tracking details for your purchases.

Once production has begun, all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.