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Sohnne Logo Black

Careers

We walk together, we grow together

Join Our Family

The sky is the limit. We drive employees to create, invent, and be the best version of themselves. We constantly change but our values stay the same.

Discover our opportunities and choose where your passion lies. Anyone can make an impact, you can too. Send your resume to careers@sohnne.com. We are looking forward to meeting you!

It’s your need that’s valuable to us. Our diverse products will be able to fulfill your every need. We are working hard to give you the best understanding of how each of our products works.

Marketing Communication. The people of Sohnne Marketing work directly with our designers and engineers as products are developed. We collaborate on our vision so our customers receive our best products and services.

Promotion. User experience is important to us. We deliver the best promotion and deals for you.

Connecting through creativity. As part of a team, we are focused on delivering outstanding customer experiences. We pour our creativity into our products and provide them while having the customers as our first priority Design is more than the way something looks. Our team will deliver the best user experience.

Creative Production. We are constantly changing and innovating, also we are ready to deliver you new products and new experiences.

Social Media Expert. We evolve and adapt. Our social media was strategized for our customers. We are ready to take on your needs.

Content Creator. Our team is always ready to deliver interesting content. We are always trying to understand you and improve the way we present our company and our products.

Helping people stay connected keeps going. At Sohnne, the challenge is more than building an app or feature — it’s creating something people feel a real connection to.

Information Systems and Technology. Our vision is so that we move forward together. We integrate our systems so our customers have the best experience possible.

Security and Privacy. Don’t be afraid. All private information that our customers sent is secure.

Software Quality, Automation, and Tools. We continuously improve our software and fix the bugs that might appear. Your visit to our sites helps us to better the experience both for you and other customers.

Build with the highest standard. Deliver with the highest expectation. The best item needs to be supported with the best supply and delivery system. We work hard to ensure that you get our products in the best condition and as fast as possible.

Business Process Management. We are about the customer experience. This team is responsible to keep things working while products move through our supply chain and sales channel.

Supply Demand Management. We forecast demands and provide supply. These are the people who help achieve financial and sales goals while ensuring great customer experiences.

E-Commerce Fulfillment. The entire process behind getting an order delivered to a customer after they order it online. A cross-functional position trained in multiple areas of the operation, including inbound processing, order fulfillment, order packaging, and customer returns processing.

Every call we receive means the world to us. Saving someone’s day is a rewarding way to spend yours. We are always here to help you along the way.

Customer Online Support. We have 24/7 online support just for you. Our Chats DMs and Email Inbox are always open and we will help you right away.

Sohnne Care Business Development. We care for you. Together, we can find a solution to your problem.

Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.