Last Updated: February 29, 2024
We take delivery as seriously as we take design. So, we pride ourselves on delivering fast, affordable, and communicative service. Below, you’ll find a breakdown of our shipping options.
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We’re still delivering across the USA and EU countries with updated COVID-19 measures to help ensure our customers’, team, and community’s health and safety. Learn more about our COVID-19 response.
We’ll deliver your item(s) to the front door of your house or apartment
We’ll knock/buzz, and greet you at your door while maintaining a six-foot social distance
Your signature won’t be required — our team will photograph your order at your doorstep as proof of delivery
If you live in a multi-unit apartment building, we’ll deliver to the front door of your apartment whenever possible. Some multi-tenant buildings restrict access to non-residents; in these cases, our team will deliver to the closest point to your home that they can safely.
Contactless delivery is a flat $0, regardless of how much you order or the size of your pieces. Whether you’re ordering a single chair or an entire living room set, shipping is the same low price
Free shipping does not apply to trade or business purchases; regular rates apply.
All our shipping fees are presented as a flat rate for deliveries within the USA. For international deliveries or items labeled as ‘bulky’ or with a note stating ‘additional shipping may apply,’ the shipping cost will be determined based on the nature of the goods and the delivery destination. A member of the Sohnne team will reach out to you before dispatching your order to discuss any potential additional fees. In the unlikely event that the delivery costs are not as expected and you decide to cancel your order, rest assured that Sohnne will issue a full refund of the charged amount for that order to your card.
We ensure the delivery of your item(s) right to the front door of your house or apartment building. Please note that for apartment deliveries, Sohnne does not include the service of carrying items inside or upstairs.
In the case of any missing products, we ask that you promptly contact our Supply Chain Logistics (SLC) team to provide evidence for the missing item(s), and we will take the necessary steps to address the issue.
Product and box dimensions are listed on all product pages, and we recommend measuring your space to see if a product is the right fit for your space and can be transported into the room quickly. Generally speaking, the door width should be greater than the box’s height. However, there are several other factors to account for, including (but not limited to):
Sohnne acknowledges the necessity of a transparent customs declaration process for international shipments. We assure our clients that within a 30-day window from the date of purchase, we will actively support any requirements related to customs declarations. Our expert team is on hand to provide detailed guidance, ensuring that your rights are fully protected during this period.
Please be assured that Sohnne will absorb any fees incurred as a result of customs declarations within this timeframe. We are committed to providing our clients with a hassle-free experience, free from concern about additional financial obligations that may arise from such proceedings.
At Sohnne, we pride ourselves on the exceptional quality of our products. Before dispatching, our quality assurance team conducts a thorough inspection of your items to ensure they meet our rigorous standards. Nevertheless, should you receive an item that is damaged, we extend our sincerest apologies for any inconvenience caused.
Please report the issue to us within 48 hours of receiving your order, and if possible, include photographs to illustrate the specific problem. Our customer service team will promptly review your case and determine the most suitable resolution. Options may include returning the product to our warehouse, sending the item back to us, issuing a full refund, arranging for a repair, or sending a replacement product, depending on availability. We are committed to ensuring your satisfaction and will strive to address your concerns swiftly and efficiently.