Need help deciding? Call us: +1 (833) 900-0017

LIMITED TIME OFFER • ENDS

-- HRS
:
-- MINS
:
-- SECS
announcement bar avatar 1
Sohnne Logo Black

Transparent Shopping: Clarity in Every Purchase

21 January, 2025
scenery designers work - transparent pricing

At Sohnne, we believe shopping should be simple, transparent, and stress-free. That’s why we’re proud to introduce our Transparent Pricing model, a bold commitment to clarity, fairness, and delivering an exceptional customer experience.

Why Transparent Pricing?

Shopping for high-quality furniture replicas should be a straightforward and enjoyable experience, but traditional pricing models often create unnecessary confusion. Hidden discounts, varying promotions, and the constant need to “hunt” for the best deal can make shopping stressful and frustrating.
With our Transparent Pricing model, we eliminate these complexities. We believe in providing prices that are:

  • Clear: What you see is what you pay. No hidden costs, no fine print.
  • Fair: Everyone gets the same great value without needing to negotiate or search for elusive discounts.
  • Consistent: Our pricing reflects the true value of our products, ensuring trust and confidence in every purchase.

Tax, Security, and Customization Costsization Costs

To maintain transparency, the tax for your purchase will be shown after checkout. Our system calculates tax based on your location and country, ensuring compliance with local regulations. We work with trusted third-party services to provide accurate tax rates, so there are no surprises along the way. Additionally, your transaction will be safely encrypted, giving you peace of mind that your payment details are secure. Additionally, if you opt for product customization, the cost will be calculated automatically by our system, giving you clarity on the final price before you proceed.

Free Shipping and Contactless Delivery

We’re excited to let you know that free shipping coupons may soon be available close to the checkout page. This added convenience ensures you enjoy extra value without any impact on product pricing. Free shipping ensures you enjoy added benefits without any hidden product discounts or compromises. Additionally, Sohnne have contactless delivery, designed for your safety and convenience.

While we strive to provide efficient delivery, we emphasize reliability over speed. Factors such as weather conditions, customs delays, or incomplete shipping information may affect timelines. This commitment ensures transparency and sets realistic expectations for our valued customers.

A Personalized Touch: Exclusive Offers Through Customer Service

While we no longer provide broad coupon discounts or public promotions, we value our loyal customers. To maintain a personalized connection, we’ve enhanced our Customer Service program. Here’s how it works:

  • Tailored Offers: Reach out to our Customer Service team for personalized discounts or offers designed to meet your specific needs.
  • VIP Treatment: Enjoy direct, one-on-one assistance from our Customer Service, ensuring you get the best value and service.
  • Building Relationships: This approach allows us to focus on understanding your preferences and delivering experiences that matter.

Quick Responses from Our Team

Our Customer Service team is dedicated to providing prompt assistance. Whether you reach out via WhatsApp or email, you can expect a reply within 30 seconds, ensuring your questions and concerns are addressed swiftly.
To connect with us, simply click the buttons below to contact our team through your preferred method:

WhatsApp
✉ Email

Inspired by Proven Success

Our approach takes inspiration from the widely praised “no-haggle pricing” concept, where negotiation is eliminated in favor of a fixed, transparent price. This strategy has been shown to reduce stress, build trust, and create a more straightforward buying experience. Similarly, our Transparent Pricing is designed to deliver these same benefits, ensuring that the price you see is the price you pay, no haggling required.

Benefits of Transparent Pricing

Switching to this model benefits our customers in numerous ways:

  1. Clarity: Whether you’re searching for a classic piece to elevate your home or a replica of a timeless design, our Transparent Pricing guarantees clear and upfront costs, ensuring a transparent shopping experience.
  2. Fairness: Every customer receives the same value, fostering trust and loyalty.
  3. Time-Saving: Focus on what matters most, choosing the perfect product without the distractions of promo codes or price negotiations.
  4. Quality Assurance: By removing the need for heavy discounts, we can dedicate more resources to delivering premium products and services. Plus, we back your purchase with a 60-day satisfaction guarantee, ensuring your confidence in every order.

Certified Quality for Every Purchase

Our products are certified by Greenguard for low chemical emissions and by SFC (Sustainable Furnishings Council) for their sustainability. These certifications reflect our commitment to safe, eco-friendly, and high-quality furniture solutions.

Bulk Orders and Proven Experience

In addition to serving individual customers, we specialize in fulfilling bulk orders for businesses and special projects, delivering the same level of quality and precision as with individual orders. Our expertise ensures that no matter the size of the order, you receive premium furniture solutions tailored to your needs.

We specialize in fulfilling bulk orders for businesses and special projects, delivering the same level of quality and precision as with individual orders. To ensure the highest standards, our products are certified by Greenguard for low chemical emissions and by SFC (Sustainable Furnishings Council) for their sustainability. These certifications reflect our commitment to safe, eco-friendly, and high-quality furniture solutions.

Our Commitment to You

At Sohnne, we invite you to explore the benefits of our Transparent Pricing firsthand. Whether you’re a new customer or a loyal supporter, our team is here to ensure your experience is seamless and satisfying. With over 128,000 happy customers, an A+ rating on Trustpilot, and excellent reviews on Google, Sohnne has earned a reputation you can trust. For more details, visit our shipping and delivery page.

Experience the Difference

We invite you to explore the benefits of our Transparent Pricing firsthand. Whether you’re a new customer or a loyal supporter, our team is here to ensure your experience is seamless and satisfying. With over 128,000 happy customers, an A+ rating on Trustpilot, and excellent reviews on Google, Sohnne has earned a reputation you can trust. For personalized offers or assistance, don’t hesitate to contact our Customer Service team. Together, we’re transforming the way you shop.

Transparent Pricing. Hassle-Free. Just the way shopping should be.

Sohnne Design Studio

Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.