SMS Terms of Service
How Sohnne Inc. sends you text messages: what you receive, how you opt in, and how to stop.
Last updated November 10, 2026
Sohnne Inc. runs two separate text programs. If you tick the SMS and WhatsApp box at checkout, we send you transactional messages by SMS and WhatsApp about your order — confirmations, shipping updates, delivery notifications, and one-time verification codes. If you separately sign up on one of our forms, we also send marketing messages such as offers and cart reminders. Giving us your phone number without opting in does not sign you up for either.
How you opt in
- At checkout, tick the optional box "Text me order updates & sign-in codes by SMS/WhatsApp". It is unchecked by default.
- Consent is not a condition of purchase. You can place an order without ticking it, and we still email you every update and sign-in code.
- One box covers both SMS and WhatsApp for the phone number you enter at checkout.
- Marketing texts are a separate program. You join it only by entering your number on one of our sign-up forms, which show the consent statement below. Ticking the checkout box does not sign you up for marketing.
- Sign-up form consent statement: by submitting the form, you consent to receive informational (e.g., order updates) and/or marketing texts (e.g., cart reminders) from Sohnne Inc., including texts sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Text HELP for help. You also agree to our Privacy Policy and Terms.
What you'll receive
- Order confirmation when you place an order.
- Shipping notification with carrier and tracking link when your order ships.
- In-transit exception or delay notice if anything affects your delivery date.
- Delivery confirmation when your order arrives.
- One-time verification codes (OTP) when you sign in or change account settings.
- Occasional account or assembly-appointment reminders tied to your order.
- If you join the marketing program: offers and promotions, and reminders about items left in your cart.
- Where your phone and carrier support RCS, messages may arrive as RCS with images and buttons. Otherwise they arrive as regular SMS.
Message frequency
- Frequency depends on your order activity — typically 2–5 messages over an order's lifecycle.
- Marketing texts, if you join that program, are recurring and typically up to 4 messages per month. We send no marketing texts to anyone who has not opted in to the marketing program.
Costs
- Message and data rates may apply. Charges are set by your mobile carrier — Sohnne does not charge a fee for sending or receiving texts.
Opting out — reply STOP
- Reply STOP to any text from Sohnne to opt out. We confirm with one final message and stop sending after that.
- STOP applies only to the program tied to that sender. To opt back in, reply START or UNSTOP.
- Operational messages required to deliver your order (e.g., delivery-blocking address issues) may be sent regardless of opt-out status.
Help — reply HELP
- Reply HELP to any text from Sohnne for support information.
- You can also reach us at support@sohnne.com or via the contact page.
Supported carriers
- AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, Cricket, Virgin Mobile, and other major US carriers.
- Carriers are not liable for delayed or undelivered messages.
Privacy
- Your mobile number, opt-in status, and message content are governed by our Privacy Policy.
- Sohnne does not sell, rent, or share mobile numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes.
- Mobile information is shared only with our messaging service providers (Twilio and Klaviyo) and shipping carriers, solely to deliver our messages and your order updates.
Changes
- Sohnne may update these SMS Terms at any time. Material changes are posted here with an updated date at the top of the page.
- Continued opt-in after changes constitutes acceptance.
Questions? Email support@sohnne.com. See our Privacy Policy and Terms & Conditions.