Shipping Policy

Shipping Fee

Free shipping on a certain order.


Shipping Orders

We ensure your orders are dispatched within 1-2 days post-payment processing. While delivery dates are estimates, we strive for accuracy. Delays may occur due to verification or specific order timing. Note that orders might arrive in separate shipments. With Sohnne, you enter into a shipment contract, transferring item loss and title risk to you upon carrier handover.


Address Accuracy

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. When the carrier returns an undeliverable package to Sohnne, please contact Sohnne to make arrangements for reshipment.


Delivery Times

When you place an order on the Sohnne website, you will receive a shipping info email from Sohnne. Please check your email address. In addition, you can also check the shipping info through track order.


Standard Shipping

Products shipped via standard service are normally shipped within 1-2 days after receiving the order.