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Need help deciding? Call us now:
+1 (833) 900-0017
LIMITED TIME OFFER USE CODE: FEB
Need help deciding? Call us now:
+1 (833) 900-0017
LIMITED TIME OFFER USE CODE: FEB
Sohnne Shipping Policy
Sohnne Shipping Policy
At Sohnne, we are committed to providing a seamless and reliable shipping experience. Our shipping policy is designed to offer clarity and transparency, ensuring that your iconic furniture pieces reach you safely and efficiently. Below, you will find all the relevant details about our shipping process.
Shipping Fee
Shipping fees are calculated based on your order total and destination. Here’s an overview of our shipping rates:
| Cart Total | Shipping Charge |
|---|---|
| $0 – $499 | $99 |
| $500 – $1,099 | $149 |
| $1,100 – $1,499 | $199 |
| $1,500 – $2,099 | $249 |
| $2,100 – $3,099 | $299 |
| $3,100 – $4,099 | $349 |
| $4,100 – $4,999 | $379 |
| $5,000+ | $449 |
Please note that taxes, duties, and any applicable fees imposed by customs or local authorities are the responsibility of the recipient and will be calculated at checkout.
Shipping Orders
At Sohnne, we strive to dispatch all orders within 1-2 business days after payment is processed. Delivery times provided are estimates and may vary depending on factors such as your location, customs processing, or carrier delays. In some cases, orders containing multiple items may be shipped separately for logistical efficiency, ensuring your items arrive in the best possible condition. Please note that once your order is handed over to the carrier, the risk of loss or damage passes to you as the customer, as outlined in the shipment contract.
Taxes and Duties
For orders shipped within the USA and European countries, applicable taxes and duties will be calculated during checkout. It is essential for you to ensure compliance with local tax and duty regulations in your region. Sohnne is not responsible for additional fees imposed by local customs authorities upon delivery.
Address Accuracy
To ensure a smooth delivery process, it is crucial to provide a complete and accurate delivery address when placing your order. Once your order has been prepared for shipment or has been shipped, it is no longer possible to make changes to the shipping address. If a package is returned to Sohnne due to an incomplete or incorrect address, you will be contacted to correct the information, and the package will be reshipped at an additional shipping fee.
Any applicable taxes or duties may also apply. Please ensure you include a daytime telephone number with your order to facilitate smooth communication during delivery.
Delivery Times
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor your delivery. Standard delivery times typically range from 2-7 business days after shipment. For rural or remote areas, delivery may require an additional 2-3 business days.
In certain exceptional circumstances, such as conflict zones, natural disasters, or political issues, delivery times may be further extended. In such cases, our team will proactively notify you of any delays and provide regular updates on your shipment status to keep you informed.
Standard Shipping
Products shipped via standard service are dispatched within 1-2 business days of receiving your order. Delivery times depend on the destination, and any applicable taxes or duties remain the responsibility of the recipient. We work to ensure timely delivery, but these timelines may vary depending on location and external factors beyond our control.
Transparency and Tracking
We are committed to providing transparency throughout the shipping process. After your order has been shipped, you can track its progress using the tracking information provided in your confirmation email. Delivery timelines are regularly updated on our website and the Track My Order page to ensure you have accurate and up-to-date information about your shipment.
Important Notes
Please note that Sohnne cannot guarantee specific delivery dates due to factors beyond our control, such as carrier delays or customs clearance processing times. Customers are responsible for any additional costs that may arise from taxes, duties, or corrections to the shipping address. To avoid any inconvenience, please carefully inspect your package upon delivery. If you notice any visible damage, ensure that the carrier’s receipt is marked as “damaged” and contact us immediately for assistance.
