Cloud Couch Ottoman

The time it takes to receive your order depends on stock availability and whether your product is made-to-order. For items that are in stock at our US warehouse, you can expect delivery within 2–10 business days. If you’ve ordered a custom-made piece, it will typically take 5–7 weeks to arrive. Customization requests, like fabric or color changes, may take additional time. Once your order has shipped, we’ll send you an email with tracking information so you can easily follow its journey to your door.

Please note, that in some cases, unforeseen events such as accidents, natural disasters, or geopolitical conditions can affect delivery times. If there are significant delays, our customer support team will notify you as soon as possible.

At Sohnne, we believe in offering true value, which is why we provide complimentary shipping worldwide on all orders, with no extra cost to you. However, for shipments to Europe, local taxes like VAT will be applied according to the regulations in your country. Additionally, if you’re a customer in the U.S., the applicable state sales tax will be added at checkout, ensuring full transparency. You will always know the final cost before confirming your order.

If your order arrives damaged, we are here to make it right. Simply contact our customer support team within 48 hours of receiving your delivery, and we’ll assist you with the next steps. We stand behind the quality of our products, which is why we offer a comprehensive warranty. For more details on coverage, please refer to our Limited Warranty Information page.

At Sohnne, we are committed to providing you with exceptional quality, which is why all of our furniture comes with a 5-year warranty. This reflects the confidence we have in our craftsmanship and materials. If you would like more information on the specifics of our warranty, please visit our Limited Warranty Information page.

Yes, we offer a range of customization options to help you create the perfect piece for your space. If you’d like to personalize your sofa or lounge chair, we can accommodate requests for custom fabrics or colors. We also offer modular layout configurations, leather swaps, cushion upgrades, and matching ottomans. Whatever your vision is, we are happy to collaborate with you to bring it to life.

Each Sohnne piece is crafted to last, and proper care helps maintain its natural finish and integrity. You can find detailed guidance for cleaning, maintenance, and upkeep on our care guide.

Yes, we proudly ship to most European countries, including Germany, France, Italy, Spain, and many others. Since we are shipping from the U.S., deliveries within the EU are generally quicker than shipments to non-EU countries due to simplified customs procedures. Keep in mind that taxes, duties, and customs fees may apply, and they are the responsibility of the recipient. These charges will be clearly displayed at checkout, so there are no surprises.

Yes. Sohnne provides a professional Assembly Service to ensure your furniture is properly installed and ready for use. This service is complimentary for orders above $2,000 and available as an add-on for smaller purchases.

At Sohnne, we offer exclusive benefits for our professional partners through the Business Trade Account. Enjoy up to 10% off orders over $5,000, free shipping on all business orders, and flexible payment terms tailored to your needs. You’ll also receive priority service and White-Glove Delivery for effortless setup.

Plus, we provide customizable solutions to meet your brand’s specific needs. Visit our Business Trade Account page or contact our team via live chat for more details and to start partnering with Sohnne for long-term value and reliable support.

We understand that selecting furniture for your home requires confidence. Sohnne offers a 60-day return policy on eligible items, provided they remain in original condition and packaging. For more details, please visit our Returns & Exchanges page.