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Limited Warranty Information
Congratulations on your purchase of a Sohnne® product!
Sohnne Inc. (“SOHNNE”) is pleased to provide this limited warranty. Warranty coverage applies to the original owner (“you”) of the product only and is not transferrable. Proof of original purchase is required to obtain warranty coverage. By purchasing and using the product, you agree to the terms of this warranty as set forth herein.
WHAT DOES THIS WARRANTY COVER?
For a specified duration from the date of purchase, if your product has a defect in materials or workmanship that existed when the product was purchased, Sohnne® will, in our sole discretion, either repair or replace the product or defective part free of charge. Warranty coverage is subject to Sohnne® receiving your defective product and is further subject to the conditions and exclusions below. Warranty repair or replacement may be with new, refurbished, lightly used, or remanufactured components or products, at Sohnne’s option. In the event of warranty repair or replacement, the repaired or replaced product will be warranted for the remaining term of the original product’s warranty period. This limited warranty is valid only in the United States and its territories and is effective from the date of original consumer purchase.
WHAT DOES THIS WARRANTY NOT COVER?
This limited warranty does not cover:
- Commercial, non-residential, multiple-family use, or use inconsistent with published User Guide or manual;
- Normal wear and tear, including but not limited to the battery lifetime shortening due to age or use;
- Damage, defects or malfunction caused by unauthorized repair;
- Damage caused by improper use, negligence, abuse, neglect, or any other use not in accordance with the User Guide;
- Damage from mishandling in transit, accident, fire, floods, acts of God; or
- Consequential or incidental damages.
Except as provided above, this warranty will not be voided by unauthorized, independent, or third-party repair or by the mere use of non-SOHNNE consumables or replacement parts. For more information about use of the product, please refer to the User Guide, which may be found at sohnne.com/customer-care/
HOW DO YOU OBTAIN WARRANTY SERVICE?
Contact Sohnne® Consumer Care to locate a Sohnne Authorized Service center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact Sohnne Consumer Care.
Sohnne® will cover the shipping cost for you to send in the defective product to us for repair or replacement.
Visit the website: www.sohnne.com
Select the “Customer Care” tab
Contact:
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION FROM THE DATE OF PURCHASE OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. This warranty constitutes the entire agreement between you and SOHNNE regarding warranty coverage for your product, and no representation or promise not included herein concerning the warranty is binding.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIONAL DAMANGES
SOHNNE IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. SOHNNE’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. Some states do not allow exclusion or limitation of incidental or consequential damages, so this above limitation may not apply to you.
WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US?
Your purchase is subject to the SOHNNE Terms and Conditions, which includes dispute resolution through arbitration and class waiver. For complete terms or to opt out from arbitration or class waiver, visit sohnne.com/terms-of-use or call 1-833-900-0017.
If you need additional instructions regarding this warranty or have questions regarding what it may cover, please contact Sohnne® Costomer Care at the above details.
