Short answer: no. Long answer: thousands of customers, real factories, 60-day returns, and a 5-year warranty — all verifiable on this page.
Sohnne products are sold exclusively at sohnne.com. We are not responsible for purchases made through any other seller or party claiming to represent Sohnne.
We operate as a US-based business with a verifiable legal entity, US toll-free customer support line, and a public office address. We've been shipping furniture continuously since 2018. The team behind Sohnne signs every shipment notification — no anonymous storefront.
See our contact detailsSohnne's pieces are produced in named partner factories — not drop-shipped from anonymous marketplaces. We document the production floor, materials, and finished QC inspections in our public Factory Showcase. Every photo in there is real, unedited, and from our actual production line.
Tour our factoriesThousands of customers have shared photos of their Sohnne pieces in their own homes — from Manhattan lofts to Berlin penthouses to Singapore apartments. We feature them with permission across the site, and you can read independent reviews on Trustpilot, Google, and the Better Business Bureau directory.
Read customer storiesIn-stock items ship in 2-5 business days. Pre-orders restock in 1-4 weeks. Custom-made pieces take 8-12 weeks because they're hand-built to your spec — not because we're stalling. You get a real tracking number on dispatch and can follow the shipment door-to-door.
Read our shipping policyIf your Sohnne piece doesn't work in your space, return it within 60 days for a full refund — no restocking fees, no fine print, no "must be in original condition" gotchas for normal use. Damaged in transit? We replace it on us. Refunds process to your original payment method within 5-10 business days of inspection.
Read the return policyFrames, joinery, and hardware are covered for 5 years from delivery — significantly longer than most replica retailers. We've replaced or repaired pieces years after purchase under warranty without dispute. Submit a claim by emailing customer service with your order number.
Read warranty termsEmail replies come from named team members, usually within one business day. We also offer live chat through Intercom and a US toll-free phone line during business hours. If our concierge team can't resolve something, escalation goes to the founder personally — that's a benefit of being smaller than the big-box retailers.
Browse our help center
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Every customer-installation photo on our site is shared with permission by an actual buyer. The tagged locations — Bel-Air, Tribeca, Le Marais, Mitte, Bondi — are where Sohnne pieces are currently sitting in someone's living room.
Independently verified on Trustpilot
Based on 235 verified reviews
Julia P.
3 reviews
Apr 20, 2026Ordered the Togo three-seater in green velvet. Shipping took six business days to Brooklyn — exactly the window they quoted. Crate was perfect, no transit damage. Honestly looks better in person than the studio shots.
Date of experience: Apr 14, 2026
Daniel R.
1 review
Apr 4, 2026I ordered the Camaleonda in a custom leather and yes, it took the full 10 weeks they warned me about. Felt long but the build quality is genuinely on par with the originals I tried at a showroom. Hand-stitching, solid frame. No regrets.
Date of experience: Mar 25, 2026
Stephen O.
7 reviews
Apr 13, 2026Had a question about the leather pull on my Ducaroy. Emailed expecting a 3-day reply, got a response in 4 hours from a real person who answered my actual question. Concierge follow-up after delivery too — small touch but it matters.
Date of experience: Apr 10, 2026
Lukas H.
4 reviews
Mar 4, 2026Ordered an Egg Chair that didn't fit my Berlin apartment the way I'd hoped. Started the return on day 38. Pickup scheduling took a week longer than I'd have liked, but the refund hit my card a few days after they confirmed inspection. No restocking fee. Honest 4 stars — the process is real, just not instant.
Date of experience: Feb 25, 2026
Scott C.
2 reviews
Apr 4, 2026I tried a $400 LC2 replica from eBay before this — it was wobbly and the leather was synthetic. Returned it. The Sohnne LC2 cost ~3× more and the difference is immediately obvious: solid steel frame, real aniline leather, proper cushion density. Worth the upgrade.
Date of experience: Mar 28, 2026
Brian M.
5 reviews
Dec 4, 2025Two years in, the swivel base on my Arne chair developed a wobble. Submitted a warranty claim with photos and order number. New base shipped at no cost, with installation instructions. No back-and-forth, no "prove it was our fault" interrogation. Will buy from them again.
Date of experience: Nov 28, 2025
