Question 1

How soon will my order arrive?

Accepted Answer

Authentic designer brands often come with long wait times, typically 16 to 20 weeks, and in some cases 6 to 8 months. As a direct to consumer brand with our own manufacturing, Sohnne ships faster by cutting out the middlemen. In-stock: Ships from our U.S. warehouse in 2 to 10 business days from the date of order Pre-order: Delivered in 5 to 7 weeks Custom: May take up to 8 to 10 weeks You can Track Your Order or learn more about our Shipping & Delivery process.

Question 2

Are these true 1:1 reproductions?

Accepted Answer

Yes. Every piece is a 1:1 match to the original architect’s dimensions. For example, we source premium materials like Kvadrat fabrics and 1.2mm Gruppo Mastrotto leather. Unlike replicas using thin 0.8mm hides, our factory-direct Material Standards ensure heirloom quality.

Question 3

Can I return the product?

Accepted Answer

We offer a 60-day return policy. Customers cover return shipping to our U.S. warehouse and a 20% restocking fee. However, we will fully waive the restocking fee if you provide a continuous, uncut video of the unboxing process showing the item’s arrival condition. This ensures transparency for both parties. See our Warranty & Returns page for video guidelines.

Question 4

What is covered under the warranty?

Accepted Answer

As a DTC boutique, we provide a 5-Year Structural and 1-Year Upholstery Warranty. Unlike mass-market particle board furniture, our frames are engineered in-house from kiln-dried hardwoods and reinforced steel. This is The Sohnne Story promise of durability. For more, visit our Help Center (FAQ).

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