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Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.
Within 12 Hours of Order Placement
12–48 Hours After Order
After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.
If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.
Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.
To avoid delays or additional charges, please carefully review your shipping information before completing your order.
These are items currently available in inventory and not custom-configured.
60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.
Return Eligibility
Returns that do not meet these conditions may be refused or subject to additional deductions.
Restocking Fee Approved returns are subject to:
Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.
Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.
Cancellation & Production Terms
Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.
For all made-to-order items, customers will receive:
Production status is also accessible via the customer account dashboard at: www.sohnne.com/account
Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.
For orders exceeding $2,000, a dedicated account manager will be assigned to:
Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.
If signature is waived at customer request:
If signature confirmation is completed, the order is considered successfully delivered.
Customers must inspect their order within 7 days of delivery.
Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:
Claims submitted without complete documentation may not qualify for replacement or refund.
If approved, Sohnne will provide:
Store credit or refunds are issued only if repair or replacement is not feasible.
Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.
Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.
Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.