Shipping Policy

Shipping Fee
We offer free shipping on qualifying orders. Please note that taxes, duties, and any applicable fees imposed by customs or local authorities are the responsibility of the recipient and will be calculated at checkout.

Shipping Orders
We ensure your orders are dispatched within 1-2 business days post-payment processing. Delivery dates provided are estimates, and while we strive for accuracy, delays may occur due to order verification or timing. Please be aware that your order may arrive in separate shipments. By placing an order with Sohnne, you enter into a shipment contract. This means that the risk of loss and title for such items pass to you upon handover to the carrier.

Taxes and Duties
For orders shipped within the USA and to European countries, applicable taxes and duties may apply and will be calculated at checkout. It is important to ensure that you are aware of and comply with any local tax and duty regulations in your region. Sohnne is not responsible for additional fees that may be imposed upon delivery by local customs authorities.

Address Accuracy
It is crucial that you provide a complete and correct delivery address. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you or your agent, we will contact you immediately for a correction. The package will be re-shipped at an additional shipping fee, and any applicable taxes or duties may apply. A daytime telephone number must be included for all orders. If the carrier returns an undeliverable package to Sohnne, please contact us to make arrangements for reshipment.

Delivery Times
When you place an order on the Sohnne website, you will receive a shipping confirmation email. Please ensure that your email address is correct. You can also track your order via the tracking information provided in the email. Delivery times may vary based on your location and any customs processing times if applicable.

Standard Shipping
Products shipped via standard service are normally dispatched within 1-2 business days after receiving your order. Shipping times may vary depending on the destination, and any applicable taxes or duties will be the responsibility of the recipient.