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Sohnne Customer Review
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Sohnne vs Eternity Modern: Warranty, Returns & Quality Compared (2026)






Sohnne vs Eternity Modern: Warranty, Returns & Quality Compared (2026)


Sohnne vs Eternity Modern

Nine categories. No marketing language. Just what each company offers, what it costs, and where the trade-offs are.

S

Sohnne

vs

EM

Eternity Modern

5 yr
Sohnne Warranty

60 d
Return Window

Free
Shipping

4.7
Avg Rating

Warranty: The Biggest Difference

This is where the gap is most significant between the two companies.

Advantage

Sohnne
5 Years
Structural warranty covering frame, joints, and construction. 1 year on soft components. Free replacement parts. No shipping charges for claims.

Eternity Modern
1 Year
Metal and solid wood frames only. Excludes marble, stone, leather, fabric, fiberglass, cushioning, and glass. Customer pays labor and shipping.

Return Policy

Advantage

Sohnne
60 Days
12-hour full refund window (no fee). After that, 20% restocking fee. Damage claims within 7 days. Free Route shipping insurance included.

Eternity Modern
14 Days
15% restocking fee. Damage claims within 3 days. Made-to-order items non-returnable at both companies.

Return Window

Sohnne: 60 daysEM: 14 days

Damage Claim Deadline

Sohnne: 7 daysEM: 3 days

Product-by-Product Comparison

Both companies sell versions of iconic mid-century designs. Here’s how specific pieces compare.




Sohnne Togo Sofa

Sohnne Togo Collection

From $499 (ottoman) to $2,049 (fireside sofa leather)

4.8 avg rating across 194 reviews. Fabric + leather. 5-year warranty. Full modular system: chair, loveseat, sofa, corner, ottoman.

Eternity Modern does not currently offer a Togo reproduction.

Not Available

The Togo collection by Michel Ducaroy (1973) is exclusive to Sohnne and the original manufacturer Ligne Roset.

Sohnne Camaleonda

Sohnne Camaleonda

From $949 (single module)

4.7 rating, 48 reviews. Sunbrella fabric, Italian leather options. Brass ring connectors. 5-year structural warranty.

EM

Eternity Modern Camaleonda

From ~$1,265 (single module)

Multiple fabric options. GREENGUARD Gold certified. Available in LA, Irvine, Vancouver showrooms. 1-year frame warranty.

Sohnne Lounge Chair

Sohnne Eames Lounge Chair

From $1,499

Multi-ply wood veneer shell. Italian aniline leather. 5-year structural warranty. Available in multiple wood/leather combinations.

EM

Eternity Modern Eames Lounge

From ~$1,895

Fiberglass or wood veneer shell. Italian leather. 1-year frame warranty. Showroom viewing available.

Category Sohnne Eternity Modern
Founded 2019 2005
Headquarters San Francisco, CA Vancouver, Canada
Catalog Size ~120 products (curated) ~500+ products
Price Range $499 – $4,500 $495 – $11,850
Structural Warranty 5 years 1 year (frame only)
Return Window 60 days 14 days
Shipping Free (continental US) Varies by product
Showrooms Online only 3 locations
Certifications — GREENGUARD Gold
Financing Affirm (0% APR) Available
Design Service Dedicated account mgr ($2K+) Free consultation

Manufacturing and Materials

Sohnne

Curated catalog. Tighter control.

Cold-molded polyurethane foam (denser, retains shape longer than injection-molded). Reinforced steel frames. Italian-sourced leather hides. Alcantara, bouclé, and premium cotton fabric options. Multi-stage finishing process.

Eternity Modern

Broader catalog. More variety.

Materials vary by product line: fiberglass shells, solid wood, steel construction. GREENGUARD Gold certification on select products (low chemical emissions). Genuine sheepskin, reclaimed wood, woven fabrics available. 3 physical showrooms for in-person viewing.

Where Each Company Wins

Choose Sohnne if you want:

  • A 5-year warranty without paying extra
  • 60 days to decide, not 14
  • Free shipping included in the price
  • Togo, Dune, or Cloud collections (not available at EM)
  • A curated catalog with consistent quality
  • Italian leather and cold-molded foam construction

Choose Eternity Modern if you want:

  • To sit in furniture before buying (3 showrooms)
  • A free design consultation with a professional
  • GREENGUARD Gold certified products
  • A broader selection across more categories
  • Local pickup in LA, Irvine, or Vancouver
  • A company with 20+ years of history

Frequently Asked Questions

It depends on your priorities. Sohnne offers a stronger warranty (5 years vs. 1 year), a longer return window (60 days vs. 14 days), and free shipping. Eternity Modern offers physical showrooms and a wider product catalog. For collections like the Togo and Dune, Sohnne is the only option between the two.

No. Sohnne is based in San Francisco and operates online. Eternity Modern is based in Vancouver, Canada, with showrooms in Los Angeles, Irvine, and Vancouver. They are separate companies with different manufacturing partners.

Yes. Eternity Modern has three showrooms in Los Angeles, Irvine (California), and Vancouver (Canada). They offer free design consultations both in-person and virtually.

Sohnne offers a 5-year structural warranty covering frame, joints, and construction defects. Soft components (foam, fabric, leather) are covered for 1 year. Replacement parts are shipped free of charge with no labor fees.

Pricing is comparable on overlapping products. However, Sohnne includes free shipping while Eternity Modern charges shipping on most items. For large furniture ($200-$500 shipping cost), Sohnne’s total delivered price is typically lower.

Yes. Sohnne’s leather products use Italian-sourced hides, including full-grain and top-grain leather. Specific leather types and tanning methods vary by product line. Fabric options include Alcantara and Sunbrella.

Yes. Sohnne allows returns within 60 days (20% restocking fee, or no fee within 12 hours). Eternity Modern allows returns within 14 days (15% restocking fee). Made-to-order items are non-returnable at both companies.

Ready to explore?

Browse Sohnne’s full collection. Free shipping. 5-year warranty. 60-day returns.

Browse Collection


Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.