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Legal Disclaimer & Non-Affiliation Statement

1. Brand Independence & Non-Affiliation

Sohnne is an independent furniture brand that creates original designs influenced by a variety of historical and contemporary styles. We are not affiliated with, sponsored by, endorsed by, or in any way connected to any original designer, manufacturer, brand, retailer, or rights holder.

Our products are not intended to cause confusion with any brand, designer, or manufacturer, and nothing on this website should be interpreted as suggesting any partnership, endorsement, or relationship with a third party unless expressly stated in writing.

All brand names, product names, trademarks, service marks, and trade dress referenced on this website are the property of their respective owners. Such references are made solely for descriptive and identification purposes in accordance with applicable law.

2. Product Design, Description, and Representation

Sohnne products are independently designed and are 1:1 replicas of the original designs of any original product. References to style, design movement, or era are provided for descriptive purposes only and do not imply origin, authenticity, or affiliation.

Specifications, dimensions, materials, construction techniques, and finishes may differ from those of any original item. Variations in color, texture, grain pattern, and finish are natural characteristics of the materials used and should not be considered defects.

We strive for accuracy in our product descriptions, but we do not warrant that descriptions, measurements, photography, or other content on this site are accurate, complete, reliable, current, or error-free.

3. Pricing, Comparisons, and Market References

Any price comparisons or market references provided are based on publicly available information at the time of publication. These comparisons are intended solely for general market context and should not be interpreted as direct equivalence between Sohnne products and the compared product.

Prices of third-party products may change at any time, and we do not guarantee the accuracy, timeliness, or completeness of third-party pricing information.

We make no warranties, express or implied, regarding the accuracy or validity of pricing, specifications, or marketing claims of any third-party products mentioned on this site, to the fullest extent permitted by applicable law.

4. Photography, Marketing Materials, and Visual Representation

All images, videos, and marketing materials displayed on this website are either:
  • Original works created by or for Sohnne,
  • Lawfully licensed from suppliers, content creators, or stock providers, or
  • Used under applicable laws for descriptive or comparative purposes

Where applicable, third-party images are credited. Any resemblance to proprietary product photography of other brands is coincidental and not intended to imply affiliation, endorsement, or origin.

5. Intellectual Property Compliance & Content Removal Policy

We respect the intellectual property rights of others and comply with applicable trademark, trade dress, copyright, and patent laws. If you believe that any content on this website infringes your intellectual property rights, please contact us in writing at legal@sohnne.com with the following:

  • Identification of the copyrighted work, trademark, or design allegedly infringed;
  • Specific location (URL) of the infringing material;
  • Your contact information; and
  • A statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law.

Upon receipt of a valid complaint, we will review and, if appropriate, remove or modify the content promptly.

6. Jurisdiction & Governing Law

This Disclaimer and any disputes related to it are governed by and construed in accordance with the laws of the State of California and the United States of America, without regard to its conflict of law principles. Any legal action arising out of or relating to this Disclaimer shall be brought exclusively in the courts located in San Francisco, unless otherwise required by applicable law.

For legal inquiries, please contact:

  • Residential Use: Enjoy peace of mind with 5-year coverage on all structural components made from metal or solid wood. For soft components such as threading, piping, buttons, rubber parts, and adhesives, we provide a 1-year warranty.
  • Commercial Use: For offices, hotels, or cafés, Sohnne offers 1-year structural coverage on metal or solid wood parts. Soft components are not covered under commercial use.

Sohnne - Track My Order

Track My Order

Route

1. Place Order

Confirmation email sent to your inbox.

2. Production

Real-time progress updates in your account.

3. Quality Check

Inspection complete, photos uploaded to your account.

4. Shipment

Inbox update sent. Real-time tracking on your order page.

5. Delivery

Delivery confirmed. Reschedule or book assembly anytime.

Return & Refund

Sohnne offers both in-stock standard products and made-to-order pieces. Because many of our items are handcrafted or custom-produced, please review the applicable section carefully before placing your order.

1. Order Cancellation (All Products)

Within 12 Hours of Order Placement

  • 100% refund
  • No processing fee

12–48 Hours After Order

  • 5% processing fee deducted

After 48 hours, orders may enter warehouse allocation or production scheduling and may no longer be eligible for full cancellation. For made-to-order items, production status determines refund eligibility (see Section 4).

2. Address Changes After Shipment / Tracking Number

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Once an order has been processed and a tracking number has been issued, the shipment is considered released to the carrier.

If a customer requests a change to the delivery address after a tracking number has been generated, the request will require a carrier-level shipment reroute. Due to the additional handling, administrative processing, and carrier fees associated with rerouting an active shipment, a $200 address change fee will apply.

Address change requests are subject to carrier approval and may result in delivery delays. In some cases, carriers may decline rerouting requests once the shipment is in transit.

To avoid delays or additional charges, please carefully review your shipping information before completing your order.

3. In-Stock Standard Products

These are items currently available in inventory and not custom-configured.

60-Day Return Window Standard products may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

  • Item must be unused
  • No signs of assembly damage, misuse, or wear
  • Original packaging must be retained
  • All hardware and components must be included

Returns that do not meet these conditions may be refused or subject to additional deductions.

Restocking Fee Approved returns are subject to:

  • 20% restocking fee
  • Original outbound shipping cost is non-refundable
  • Customer is responsible for all return shipping costs

Sohnne does not provide prepaid return labels for returns, except for items damaged during return transit.

4. Made-to-Order / Custom Products

Custom products include items with custom fabric, finish, dimension, or configuration. These items are manufactured or purchased specifically per customer request and cannot be resold.

Cancellation & Production Terms

  • Within 12 hours — 100% refund
  • After 12 hrs, before production — Subject to approval, up to 20% material allocation fee
  • After production starts — Up to 50% of total order value non-refundable
  • After production completed — Cannot be cancelled, exchange at Sohnne’s discretion

Custom-made products are not eligible for return due to change of mind, comfort preference, or color perception.

5. Production Updates & Account Access

For all made-to-order items, customers will receive:

  • Mid-production email updates
  • Production completion email

Production status is also accessible via the customer account dashboard at: www.sohnne.com/account

Once production commencement notification is issued, the order is considered in active production and subject to applicable custom cancellation terms.

6. Orders Above $2,000

For orders exceeding $2,000, a dedicated account manager will be assigned to:

  • Confirm specifications
  • Provide timeline updates
  • Coordinate delivery
  • Assist with production updates
  • Support documentation for claims

7. Shipping, Delivery & Signature Confirmation

Unless otherwise requested, all deliveries above $1,000 require signature confirmation to ensure secure receipt. Customers may request a signature waiver in writing via email prior to dispatch.

If signature is waived at customer request:

  • Carrier delivery confirmation constitutes proof of fulfillment
  • Customer assumes responsibility for loss or theft after confirmed delivery

If signature confirmation is completed, the order is considered successfully delivered.

8. Inspection, Damage & Defect Claims

Customers must inspect their order within 7 days of delivery.

Required Documentation To qualify for shipping damage or manufacturing defect claims, customer must provide:

  • Continuous, unedited unboxing video starting before the package is opened
  • Clear photos of product
  • Photos of outer packaging
  • Photo of shipping label

Claims submitted without complete documentation may not qualify for replacement or refund.

If approved, Sohnne will provide:

  • Replacement parts
  • Repair solution
  • Replacement item (if necessary)

Store credit or refunds are issued only if repair or replacement is not feasible.

9. Color, Material & Comfort Disclaimer

Due to lighting conditions, screen calibration differences, and handcrafted material characteristics, slight variations in color, tone, texture, or grain may occur and do not qualify as defects.

Comfort perception is subjective and may vary by individual preference. Comfort dissatisfaction alone does not constitute a manufacturing defect.

10. Refund Processing

Approved refunds will be issued to the original payment method within 2–5 business days after inspection or approval. Processing time may vary depending on payment provider.