Frequently Asked Questions
Our customer support is available 24/7 to answer your inquiries.
We begin preparing your confirmed order immediately, on the same day (Sat-Sun included). Order is typically sent to the carrier within 1-2 days, and you will receive a shipping confirmation by email or SMS. This confirmation contains a tracking number for the shipment status.
For orders within contiguous USA, delivered by FedEx® Premium 2-5 business days shipping. For orders to Europe, Middle East countries, delivery by DHL/GLS® 2-7 business days shipping. Please refer to the checkout page for all other regions.
Yes, you do. Shipments are protected by InsureShield™ and fully trackable. A tracking link will be provided to you in your shipping confirmation, sent from us by email or SMS. Any lost, damaged, or delayed shipments are covered in full. Feel free to track your order with this link: Track My Order-service
We offer free premium shipping by FedEx/GLS within the contiguous USA and almost all European countries. Please refer to the checkout page to see the total shipping cost.
Yes, we do. Sohnne® is an official partner of pay-later services financing via Affirm, Klarna, and Afterpay. Explore Financing options
For the best buying experience, Sohnne® has evaluated and selected the best materials, craftsmanship, and quality control from around the world. We have a diversified supply chain, and our products are sourced and manufactured in places such as Vietnam, China, Mexico, and the USA.
Yes, every purchase includes a complimentary 1-year manufacturer warranty by Sohnne®. We also partnered with Clyde™ to offer extended warranty options for up to 5 years. This warranty can be purchased even after up to 30 days of receiving and trying the product in your home.
European countries including: (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Iceland, Netherland, Latvia, Monaco, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Switzerland, Slovakia, Slovenia, Spain, and Sweden).