You can exchange any product in your order up to 30 days after delivery. Please coordinate with our customer service at support@sohnne.com to arrange an exchange and shipping fee that occurs.
Please note: All exchanges must be made with the original SOHNNE’s packaging. If you don’t have the original packaging on hand, there is an additional $50 per item repackaging fee.
Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange.
Returns
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.
You can return your product. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns cost will be calculated based on the location of your shipping address to our warehouse. There will be restocking cost as well. Please note that sale or promo item cannot be returned.
Please help us by providing photos of the products in many angles, photos of the SKU and shipping labels that are on the box. Your help is greatly appreciated.
Please note: All returns and exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, there is an additional $50 per item repackaging fee. Please take photos of the products, and photos of the packaging (including the SKU label on the box).
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.
Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.
Custom Orders
We’re committed to designing beautiful modern furniture that complements a variety of decor styles and tastes using the highest quality materials and fabrics. As such, we’re unable to customize our products or provide additional colorways than those offered.
Let us know if we can help you find what you’re looking for, or if you have any questions about color, styling, or decor.
Damage After Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.
Contact us for more details regarding purchasing parts for your pieces.
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